I've been a loyal customer and have been using your skincare products consistently since 2024. Since starting my Switch Beauty routine, my skin has honestly looked the best it ever has. Before discovering your products, I struggled for years to find skincare that truly worked for me, so I was incredibly grateful to finally have a routine that kept my skin clear, healthy, and glowing.

Over the past few weeks, however, I've noticed a significant change in my skin. I'm suddenly experiencing frequent breakouts again, and almost every morning I wake up with a new pimple. This is something I haven't dealt with since I began using Switch Beauty, which is why I'm feeling quite concerned and confused.

One of my absolute holy grail products has always been Swash (the green bottle face wash). It worked exceptionally well for my skin, and I never experienced these kinds of issues while using it. With the recent packaging updates, I wanted to ask whether there have been any changes to the formulation, ingredients, or manufacturing process that could potentially affect how the product performs on my skin.

I also purchased several products during the recent birthday special, and the timing of my skin changes has made me wonder whether there could be a connection. In addition, I've noticed that a number of customers have shared similar concerns and complaints on your website regarding breakouts and changes in their skin. Because of this, I'm hoping you can provide some clarity on whether any product changes have been made or whether there may be another explanation for what I'm experiencing.

In addition to the breakouts, I've also developed dark marks around my mouth that don't seem to be fading despite remaining consistent with my routine. Overall, my skin is no longer responding the way it used to, and it has started to affect my confidence.

I genuinely love Switch Beauty and would prefer not to move away from the brand because I've seen firsthand how transformative your products have been for my skin over the past two years. That's why I'm reaching out in the hope that you might be able to offer some insight into what could be causing these changes or advise me on any adjustments I should consider.

I have been using the Swash cleanser for 3+ years. It used to be fantastic, affordable and last forever. The new formula and packaging is unfortunately just not up to scratch. My skin is breaking out with the new formula, the packaging whilst it looks good, is impractical as it dispenses too much product at a time, even if you do a half pump. You also can no longer take it when you travel because it doesn’t lock anymore. Finally, a swash cleanser used to last me almost 6 months and this new product lasted only 3 months at best. Very disappointed by this change. Please bring the old formula back!

The previous formula was better as well as the packaging. The new one caused severe breakouts and the pump stopped working after a few weeks. It was really disappointing since I waited 3 weeks for delivery so definitely will not be repurchasing.
Still love the make up products and will still purchase those … only in store.

Been using the old facewash formula for a while. Bought this one as we had run out. Love the packaging and the thicker formula, however after using for about a week, this has caused both my husband and I to start breaking out. We both have sensitive, acne-prone skin. I had read other reviews saying the same thing, but I had hoped that it wouldnt affect us! The ingredients are great, so it just clearly doesn't agree with our skin type! Sadly won't be repurchasing.

The products from the dewy mist to the blush stick as well as the lip glosses are amazing and good quality and last a long time!