PRE-SALE TERMS & CONDITIONS

Promotion Period: 11–17 November 2026

1. Eligibility & Discount

• This exclusive pre-sale offer is available to Capitec customers.
• Customers must access the offer through the Capitec Rewards App and follow the provided link to the online store.
• A valid promotional code obtained through the Capitec Rewards App must be applied at checkout to qualify for the 45% discount.
• Each promotional code is valid for single use only.
• The discount cannot be combined with any other promotional offers or discount codes.

2. Purchase Restrictions

• Purchases are limited to a maximum of 1 Advent Box per customer during the promotional period.
• Only the Advent Box may be added to the cart during the pre-sale. No other products may be purchased as part of the same transaction.
• Orders exceeding the purchase limit or containing additional products may be cancelled or adjusted.

3. Payment Terms

• Full payment is required at the time of placing the pre-order.
• Customers may choose to pay using any of the available swiitchbeauty payment partners and payment methods offered at checkout.
• Any payment plans, instalment options or payment arrangements offered by swiitchbeauty's payment partners will be subject to the respective partner's terms and conditions and approval requirements.
• Orders will only be confirmed once payment has been successfully processed or approved by the selected payment partner.
• By completing the purchase, customers acknowledge and agree to the applicable payment terms and conditions.

4. Shipping & Delivery

• Dispatch of pre-sale orders will commence from 5 December 2026.
• Delivery timelines may vary depending on the customer's location and courier availability.
• The dispatch date does not guarantee delivery on 5 December 2026.
• Free standard shipping is included with the purchase of an Advent Box.
• Free shipping applies to the Advent Box pre-order only and cannot be transferred to separate purchases.

5. Cancellations & Refunds

• Customers may request cancellation of their pre-orders in accordance with applicable consumer protection legislation.
• Cancellation and refund requests must be submitted to swiitchbeauty through its official customer service channels, including but not limited to info@swiitchbeauty.com.
• Refunds will be processed to the original payment method, subject to the applicable payment partner's refund procedures.
• Standard swiitchbeauty store policies relating to returns and refunds apply, subject to applicable consumer protection legislation.

6. General Conditions

• The promotion is valid from 11 November 2026 to 17 November 2026, inclusive.
• All orders are subject to product availability.
• swiitchbeauty reserves the right to cancel any order at its discretion, subject to applicable consumer protection legislation. Where an order is cancelled by the retailer, any payments received will be refunded in full.
• Standard store policies relating to returns and refunds apply, subject to applicable consumer protection legislation.
• The retailer reserves the right to verify promotional code eligibility and investigate suspected misuse of the offer.

SWIITCHBEAUTY GENERAL PRE-ORDER TERMS & CONDITIONS

Promotion Period: 11–17 November 2026

1. Eligibility & Discount

• This pre-order offer is available to all customers shopping through the official SwiitchBeauty online store.
• Customers will receive a 35% discount on the Advent Box during the promotional period.
• The discount will be applied at checkout in accordance with the advertised pre-order offer.
• The discount cannot be combined with any other promotional offers or discount codes unless otherwise stated.
• The offer is valid for the duration of the promotional period only.

2. Purchase Restrictions

• Purchases are limited to a maximum of 2 Advent Boxes per order during the promotional period.
• Only the Advent Box may be added to the cart as part of the pre-order transaction. No additional products may be purchased in the same transaction.
• Orders exceeding the purchase limit or containing additional products may be cancelled or adjusted.

3. Payment Terms

• Full payment is required at the time of placing the pre-order.
• Customers may choose to pay using any of the available swiitchbeauty payment partners and payment methods offered at checkout.
• Any payment plans, instalment options or payment arrangements offered by SwiitchBeauty's payment partners will be subject to the respective partner's terms and conditions and approval requirements.
• Orders will only be confirmed once payment has been successfully processed or approved by the selected payment partner.
• By completing the purchase, customers acknowledge and agree to the applicable payment terms and conditions.

4. Shipping & Delivery

• Free standard shipping is included with the purchase of an Advent Box purchase.
• Dispatch of all pre-order Advent Boxes will commence from 5 December 2026.
• By purchasing this pre-order item, customers acknowledge and agree to the dispatch date of 5 December 2026 and understand that their order will not be dispatched before this date.
• Delivery timelines may vary depending on the customer's location and courier availability.
• The dispatch date does not guarantee delivery on 5 December 2026.
• Orders will be dispatched once payment has been successfully processed or approved by the selected payment partner.
• Free shipping applies to the Advent Box pre-order only and cannot be transferred to separate purchases.

5. Cancellations & Refunds

• Customers may request cancellation of their pre-orders in accordance with applicable consumer protection legislation.
• Cancellation and refund requests must be submitted to swiitchbeauty through the official customer service channels including but not limited to info@swiitchbeauty.com.
• Refunds will be processed to the original payment method, subject to the applicable payment partner's refund procedures.
• Standard swiitchbeauty store policies relating to returns and refunds apply, subject to applicable consumer protection legislation.

6. General Conditions

• The pre-order offer is valid from 11 November 2026 to 17 November 2026, inclusive.
• All pre-orders are subject to product availability.
• swiitchbeauty reserves the right to cancel any order where necessary. Where an order is cancelled by swiitchbeauty, any payments received will be refunded in full.
• swiitchbeauty reserves the right to investigate suspected misuse of the pre-order offer.
• By placing a pre-order, customers acknowledge that they have read, understood and agreed to these Terms & Conditions.

Effective date: 9 November 2026

1. Pre-Order Information

• Certain products available on www.swiitchbeauty.com may be offered on a pre-order basis.
• A pre-order allows customers to purchase an item before it is ready for dispatch or general availability.
• Pre-order products will be clearly identified on the relevant product page, together with the applicable estimated dispatch date or timeframe.
• By placing a pre-order, customers acknowledge that the product will not be dispatched immediately after purchase.

2. Dispatch & Processing

• Pre-order products will only begin dispatching from the advertised dispatch date or within the stated dispatch timeframe.
• The applicable dispatch date or timeframe will be communicated on the relevant product page and/or at checkout.
• By purchasing a pre-order item, customers acknowledge and agree to the stated dispatch date or timeframe.
• The advertised dispatch date refers to when orders are expected to begin leaving our warehouse and does not guarantee that all orders will be dispatched on that exact date.
• Orders may be dispatched in batches, depending on stock availability and order volumes.
• swiitchbeauty will make reasonable efforts to dispatch all pre-orders within the communicated timeframe.

3. Delivery Timelines

• Once dispatched, orders will be handed over to our appointed courier partners for delivery.
• Delivery timelines may vary depending on the customer's delivery address, location and courier availability.
• The advertised dispatch date does not guarantee delivery on that date.
• Customers will receive tracking information once their order has been dispatched, where tracking is available through the courier partner.
• swiitchbeauty is not responsible for courier delays outside of its reasonable control, subject to applicable consumer protection legislation.

4. Payment & Order Confirmation

• Payment terms will be communicated at checkout and will depend on the available payment methods and payment partners.
• Customers may use any of the available swiitchbeauty payment methods and payment partners offered at checkout.
• Any installment plans or payment arrangements offered by third-party payment partners will be subject to their respective terms, conditions and approval requirements.
• Pre-orders will only be confirmed once the required payment has been successfully processed or approved by the selected payment partner.

5. Shipping

• Shipping fees and any applicable free-shipping promotions will be communicated on the relevant product page or at checkout.
• Where free shipping is offered as part of a pre-order promotion, it will apply only in accordance with the advertised promotional conditions.
• Delivery is subject to courier service availability and the accuracy of the delivery details provided at checkout.

6. Cancellations, Returns & Refunds

• Cancellation requests, returns and refunds will be handled in accordance with swiitchbeauty's Terms & Conditions and applicable South African consumer protection legislation.
• Customers may contact swiitchbeauty through its official customer service channels, including info@swiitchbeauty.com, for assistance with cancellation, return or refund enquiries.
• Refunds will be processed to the original payment method, subject to the applicable payment partner's refund procedures.
• Nothing in this policy limits any rights customers may have under applicable consumer protection legislation.

7. Customer Acknowledgement

By purchasing a pre-order item from swiitchbeauty, customers acknowledge and agree that:

• The item is being purchased on a pre-order basis.
• The product will not be dispatched immediately after purchase.
• The applicable dispatch date or timeframe will be communicated on the relevant product page or at checkout.
• Delivery timelines may vary depending on their location and courier availability.

By completing a pre-order purchase, customers confirm that they have read, understood and agreed to this Pre-Order Policy.