Shipping and Delivery policy

Effective date: 14 August 2026

1. Delivery Timeframes

Estimated delivery: 5-10 working days (thus not including weekends or public holidays) depending on location. During sale periods, should this timeline be extended, swiitchbeauty will communicate to customers experiencing any delays. 

2. Shipping Costs

Shipping fees are calculated at checkout unless stated otherwise.

3. Tracking

Tracking details will be provided via the provided customer email address or cellphone number on whatsapp once your order has been dispatched by our delivery partners. If tracking details aren’t available after 5 days, please contact us at info@swiitchbeauty.com. 

4. Delays

swiitchbeauty is not responsible for delays caused by:

• Courier issues

• Weather conditions

• External disruptions beyond our or the couriers control.

5. Order Cancellations  

Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, it cannot be cancelled. To cancel an order, email info@swiitchbeauty with your order number and banking details should a refund be required.

6. Incorrect Information

Customers are responsible for providing accurate shipping details, including but not limited to delivery addresses and customer contact information.

7. Shipping areas

For now, we only ship within South Africa.