Shipping and Delivery policy

Effective date: 14 August 2026

1. Delivery Timeframes

Estimated delivery: 5-10 working days (thus not including weekends or public holidays) depending on location. During sale periods, should this timeline be extended, swiitchbeauty will communicate to customers experiencing any delays. 

2. Shipping Costs

Shipping fees are calculated at checkout unless stated otherwise. 

3. Tracking

Tracking details will be provided via the provided customer email address or cellphone number on WhatsApp once your order has been dispatched by our delivery partners. If tracking details aren’t available after 5 days, please contact us at info@swiitchbeauty.com. 

4. Delays

swiitchbeauty is not responsible for delays caused by:

• Courier issues

• Weather conditions

• External disruptions beyond swiitchbeauty or the couriers control

5. Order Cancellations  

Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, it cannot be cancelled. To cancel an order, email info@swiitchbeauty with your order number and banking details should a refund be required. Please see the Refund & Returns policy for the full refund process.

6. The Courier Guy

Should the “The Courier Guy - Locker” be selected as the preferred shipping method, it is the customer’s responsibility to select their preferred locker via an email that The Courier Guy will send to the customer’s inputted email address. Failure to select their preferred locker will result in order fulfillment delays. If the selected locker is full, The Courier Guy may choose to deliver the order to the nearest locker that has space available. 

If the “The Courier Guy - Locker” is selected as the preferred shipping method and is done so mistakenly, customers can contact info@swiitchbeauty.com with their order number before fulfillment in order to rectify it. A small fee will be payable upon this request to cover the additional charges for door-to-door delivery.

7. Incorrect Information

Customers are responsible for providing accurate shipping details, including but not limited to delivery addresses and customer contact information. Should the customer select “The Courier Guy - Locker” as their shipping option, it is the customer’s responsibility to select their preferred locker via an email that The Courier Guy will send to the customer’s inputted email address. Failure to select their preferred locker will result in order fulfillment delays. 

8. Shipping areas

For now, we only ship within South Africa.

last updated: 7 September 2026