swiitchbeauty

policies

Effective date: 14 August 2026

1. Introduction

These Terms & Conditions govern your use of the swiitchbeauty website and services. By accessing or purchasing from our store, you agree to be bound by these terms, subject to your rights under applicable South African law. [other policies will be hyperlinked here as well]

2. Consumer Protection (CPA Notice)

Nothing in these Terms limits or excludes your rights under the Consumer Protection Act.

Under the CPA, customers are entitled to goods that are:

of good quality
in good working order
free from defects
reasonably suitable for their intended purpose

If a product fails to meet these standards within 6 months of delivery, you may request a replacement product or a refund.

swiitchbeauty reserves the right to inspect and verify any claimed defect before providing a remedy.

3. Products & Intended Use

All products are for personal use only
Products must be used strictly in accordance with instructions
swiitchbeauty shall not be responsible for damage or adverse outcomes arising from misuse, overuse, or use contrary to the provided instructions

4. Skin Compatibility Disclaimer

Due to individual skin differences, swiitchbeauty does not guarantee product suitability for all users. Customers are responsible for reviewing ingredient lists and performing patch tests.

5. Limitation of Liability

To the maximum extent permitted by law, swiitchbeauty shall not be liable for:

Indirect, incidental, or consequential damages
Loss resulting from misuse of products
Adverse reactions where patch testing was not performed

6. Orders & Acceptance

All orders are subject to acceptance and availability. An order is confirmed once payment is received.
We reserve the right to refuse or cancel orders at our discretion
If an order is cancelled, a full refund will be issued

7. Pricing & Errors

Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and refund the customer

8. Intellectual Property

All content, branding, product formulations, and materials remain the intellectual property of swiitchbeauty.

9. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Effective date: 14 August 2026

1. Delivery Timeframes

Estimated delivery: 5-10 working days (thus not including weekends or public holidays) depending on location.

During sale periods, should this timeline be extended, swiitchbeauty will communicate to customers experiencing any delays.

2. Shipping Costs

Shipping fees are calculated at checkout unless stated otherwise.

3. Tracking

Tracking details will be provided via the provided customer email address or cellphone number on whatsapp once your order has been dispatched by our delivery partners. If tracking details aren’t available after 5 days, please contact us at info@swiitchbeauty.com

4. Delays

swiitchbeauty is not responsible for delays caused by:

Courier issues
Weather conditions
External disruptions beyond our or the couriers control.

5. Order Cancellations

Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, it cannot be cancelled.

To cancel an order, email info@swiitchbeauty with your order number and banking details should a refund be required.

6. Incorrect Information

Customers are responsible for providing accurate shipping details, including but not limited to delivery addresses and customer contact information.

7. Shipping areas

For now, we only ship within South Africa.

Effective date: 14 August 2026

1. Overview

At swiitchbeauty, we are committed to delivering high-quality skincare and beauty products. Due to the hygienic and personal nature of our products, our refund and returns policy is strict and aligned with industry standards. By purchasing from swiitchbeauty, you agree to the terms outlined below.

2. Returns & Exchanges

For hygiene reasons, we do not accept returns or exchanges for change of mind or where products have been opened or used. This does not affect your rights under the Consumer Protection Act in respect of defective or incorrectly supplied goods.

This includes (but is not limited to):

Serums
Moisturisers
Cleansers
Oils
Masks
Tools that come into contact with skin

This policy exists to prevent contamination and ensure all customers receive safe, unused products.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, you may qualify for a replacement or refund.

Please email us at info@swiitchbeauty.com and provide:

your order number
a description of the issue
clear photos/videos of the product or issue

Once reviewed and approved, we will:

Offer a replacement, or
Issue a refund to your original payment method

4. Allergic Reactions & Skin Sensitivity

swiitchbeauty cannot accept responsibility for individual allergic reactions or skin sensitivities.

We strongly recommend reviewing all ingredient lists before purchase and/or conducting a patch test before full use. Refunds or returns will not be issued for adverse skin reactions. If you experience a severe reaction, discontinue use immediately and seek medical advice.

Although we cannot accept responsibility for adverse reactions, please feel free to contact us with your experience as we always appreciate feedback.

5. Order Cancellations

Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, it cannot be cancelled. To cancel an order, email info@swiitchbeauty.com with your order number and banking details should a refund be required.

6. Shipping Costs

Original shipping fees are non-refundable. If a refund or return is approved for a faulty item, swiitchbeauty will cover reasonable return or replacement shipping costs.

7. Sale Items

Sale items cannot be returned or exchanged unless they are defective, incorrectly supplied, or otherwise protected under the Consumer Protection Act. Refunds (if applicable) will reflect the discounted price paid.

8. Refund Processing

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to reflect in your account

9. Contact Us

For all refund concerns, please contact info@swiitchbeauty.com and include your order number. Responses can be expected between 09:00-17:00 Monday to Thursday and 09:00 - 12:00 & 14:00-17:00 on Fridays.

10. Policy Updates

swiitchbeauty reserves the right to update or modify this policy at any time. Changes will apply to orders placed after the updated policy is published.

11. Consumer Rights

Nothing in this policy overrides your rights under applicable consumer protection laws in South Africa.

By placing an order with swiitchbeauty, you acknowledge and agree to this Policy.

Effective date: 14 August 2026

At swiitchbeauty, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights under the Protection of Personal Information Act, 4 of 2013 (POPIA). By using our website and purchasing from us, you agree to the practices described below.

1. Who We Are

swiitchbeauty is the responsible party for your personal information as defined under POPIA. You can reach us at info@swiitchbeauty.com

2. What Information We Collect

We collect the following categories of personal information:

Information you provide directly

Full name
Email address and phone number
Delivery address and billing address
Date of birth (only if you choose to provide it for birthday rewards)
Order history and purchase records

2. Information collected automatically

Browsing behaviour on our website (pages visited, products viewed)
Device and browser information
Cookie data (see Section 6 below)

3. Why We Collect Your Information

We only collect personal information for specific, lawful purposes:

Processing and fulfilling your orders, including sending order confirmations and delivery updates
Managing your customer account
Sending you marketing emails about products, promotions, and news, only with your consent, or as permitted for existing customers under POPIA Section 69
Sending you a birthday discount or reward, if you have provided your date of birth and consented to this
Analysing store performance and improving your shopping experience
Complying with legal obligations

We will not use your information for any purpose that is incompatible with the purposes listed above without notifying you first.

4. Who We Share Your Information With

We share your personal information only where necessary, and only with the following categories of third parties:

Shipping and courier partners

We share your name, contact details, and delivery address with our courier and logistics providers to fulfil your order.

2. Payment processors

Payment transactions on our store are processed by third-party payment providers. We do not store your full card or banking details. Payment providers process your data under their own privacy policies and security standards.

3. Marketing platforms

We use third-party marketing tools (such as email and SMS platforms) to send you communications you have opted into. These platforms may process your name, email address, and phone number on our behalf.

We do not sell your personal information to any third party.

5. How Long We Keep Your Information

Order records are retained for a minimum of 5 years to comply with South African tax and accounting requirements
Marketing consent records are kept for as long as you remain an active subscriber, and are retained for as long as required to demonstrate compliance with POPIA and other applicable legal obligations
Birthday data is retained for as long as your account is active, or until you withdraw consent
You may request deletion of your personal information at any time (see Section 7)

6. Cookies

Our website uses cookies, small text files stored in your browser, to remember your preferences, keep your shopping cart active, and gather analytics about how our store is used.

By continuing to use our website, you consent to our use of cookies. You may manage or disable cookies through your browser settings, though this may affect the functionality of our store.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

The right to know what personal information we hold about you
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your personal information, subject to legal retention requirements
The right to object to the processing of your personal information for direct marketing purposes
The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please follow the steps below:

Step 1

Step 2

State the right you want to exercise

8. Direct Marketing & Opting Out

We will only send you marketing emails or SMS messages if you have given us consent, or if you are an existing customer and we are marketing similar products to those you have purchased, as permitted under POPIA Section 69.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Emailing us at info@swiitchbeauty.com

Opting out of marketing will not affect transactional communications related to your orders.

9. Birthday Data

If you choose to share your date of birth with us, we use this solely to send you a birthday discount or reward. Providing your birthday is entirely optional and is not required to make a purchase.

You may withdraw consent for birthday communications or request deletion of your birthday data at any time by contacting us.

10. Data Security

We take reasonable technical and organisational steps to protect your personal information against unauthorised access, loss, or misuse. Our online store is built and hosted on Shopify Inc., a leading ecommerce platform. Shopify is certified PCI DSS Level 1 compliant (the highest standard for payment card security), uses SSL/TLS encryption across all store pages, and undergoes regular independent security audits. Shopify acts as a data processor on our behalf, meaning they process your personal information only as directed by us and in accordance with their Data Processing Agreement. You can review Shopify’s privacy practices at https://www.shopify.com/za/legal/privacy

In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

11. Cross-Border Transfers

Some of our third-party service providers may process or store your data outside of South Africa. In particular, Shopify Inc. is headquartered in Canada and stores data on servers located in the United States and other jurisdictions. Canada has been recognised as providing an adequate level of data protection. For transfers to the United States and other countries, Shopify relies on appropriate safeguards including standard contractual clauses. Our marketing platforms and other tools may similarly operate outside South Africa. Where cross-border transfers occur, we take steps to ensure your information receives a level of protection consistent with POPIA requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact & Complaints

For any privacy-related queries, requests, or complaints, please contact us:

Email: info@swiitchbeauty.com

Website: www.swiitchbeauty.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.inforegulator.org.za

Email: inforeg@justice.gov.za

Effective date: 14 August 2026

1. Introduction

2. Consumer Protection (CPA Notice)

Nothing in these Terms limits or excludes your rights under the Consumer Protection Act.

Under the CPA, customers are entitled to goods that are:

of good quality
in good working order
free from defects
reasonably suitable for their intended purpose

If a product fails to meet these standards within 6 months of delivery, you may request a replacement product or a refund.

swiitchbeauty reserves the right to inspect and verify any claimed defect before providing a remedy.

3. Products & Intended Use

All products are for personal use only
Products must be used strictly in accordance with instructions
swiitchbeauty shall not be responsible for damage or adverse outcomes arising from misuse, overuse, or use contrary to the provided instructions

4. Skin Compatibility Disclaimer

Due to individual skin differences, swiitchbeauty does not guarantee product suitability for all users. Customers are responsible for reviewing ingredient lists and performing patch tests.

5. Limitation of Liability

To the maximum extent permitted by law, swiitchbeauty shall not be liable for:

Indirect, incidental, or consequential damages
Loss resulting from misuse of products
Adverse reactions where patch testing was not performed

6. Orders & Acceptance

All orders are subject to acceptance and availability. An order is confirmed once payment is received.
We reserve the right to refuse or cancel orders at our discretion
If an order is cancelled, a full refund will be issued

7. Pricing & Errors

Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and refund the customer

8. Intellectual Property

All content, branding, product formulations, and materials remain the intellectual property of swiitchbeauty.

9. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Shipping & Delivery Policy

Refunds and Returns Policy

Effective date: 14 August 2026

1. Overview

2. Returns & Exchanges

This includes (but is not limited to):

Serums
Moisturisers
Cleansers
Oils
Masks
Tools that come into contact with skin

This policy exists to prevent contamination and ensure all customers receive safe, unused products.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, you may qualify for a replacement or refund.

Please email us at info@swiitchbeauty.com and provide:

your order number
a description of the issue
clear photos/videos of the product or issue

Once reviewed and approved, we will:

Offer a replacement, or
Issue a refund to your original payment method

4. Allergic Reactions & Skin Sensitivity

swiitchbeauty cannot accept responsibility for individual allergic reactions or skin sensitivities.

Although we cannot accept responsibility for adverse reactions, please feel free to contact us with your experience as we always appreciate feedback.

5. Order Cancellations

6. Shipping Costs

Original shipping fees are non-refundable. If a refund or return is approved for a faulty item, swiitchbeauty will cover reasonable return or replacement shipping costs.

7. Sale Items

8. Refund Processing

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to reflect in your account

9. Contact Us

10. Policy Updates

swiitchbeauty reserves the right to update or modify this policy at any time. Changes will apply to orders placed after the updated policy is published.

11. Consumer Rights

Nothing in this policy overrides your rights under applicable consumer protection laws in South Africa.

By placing an order with swiitchbeauty, you acknowledge and agree to this Policy.

Effective date: 14 August 2026

1. Who We Are

swiitchbeauty is the responsible party for your personal information as defined under POPIA. You can reach us at info@swiitchbeauty.com

2. What Information We Collect

We collect the following categories of personal information:

Information you provide directly

Full name
Email address and phone number
Delivery address and billing address
Date of birth (only if you choose to provide it for birthday rewards)
Order history and purchase records

2. Information collected automatically

Browsing behaviour on our website (pages visited, products viewed)
Device and browser information
Cookie data (see Section 6 below)

3. Why We Collect Your Information

We only collect personal information for specific, lawful purposes:

Processing and fulfilling your orders, including sending order confirmations and delivery updates
Managing your customer account
Sending you marketing emails about products, promotions, and news, only with your consent, or as permitted for existing customers under POPIA Section 69
Sending you a birthday discount or reward, if you have provided your date of birth and consented to this
Analysing store performance and improving your shopping experience
Complying with legal obligations

We will not use your information for any purpose that is incompatible with the purposes listed above without notifying you first.

4. Who We Share Your Information With

We share your personal information only where necessary, and only with the following categories of third parties:

Shipping and courier partners

We share your name, contact details, and delivery address with our courier and logistics providers to fulfil your order.

2. Payment processors

3. Marketing platforms

We do not sell your personal information to any third party.

5. How Long We Keep Your Information

Order records are retained for a minimum of 5 years to comply with South African tax and accounting requirements
Marketing consent records are kept for as long as you remain an active subscriber, and are retained for as long as required to demonstrate compliance with POPIA and other applicable legal obligations
Birthday data is retained for as long as your account is active, or until you withdraw consent
You may request deletion of your personal information at any time (see Section 7)

6. Cookies

Our website uses cookies, small text files stored in your browser, to remember your preferences, keep your shopping cart active, and gather analytics about how our store is used.

By continuing to use our website, you consent to our use of cookies. You may manage or disable cookies through your browser settings, though this may affect the functionality of our store.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

The right to know what personal information we hold about you
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your personal information, subject to legal retention requirements
The right to object to the processing of your personal information for direct marketing purposes
The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please follow the steps below:

Step 1

Step 2

State the right you want to exercise

8. Direct Marketing & Opting Out

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Emailing us at info@swiitchbeauty.com

Opting out of marketing will not affect transactional communications related to your orders.

9. Birthday Data

If you choose to share your date of birth with us, we use this solely to send you a birthday discount or reward. Providing your birthday is entirely optional and is not required to make a purchase.

You may withdraw consent for birthday communications or request deletion of your birthday data at any time by contacting us.

10. Data Security

In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

11. Cross-Border Transfers

12. Changes to This Policy

13. Contact & Complaints

For any privacy-related queries, requests, or complaints, please contact us:

Email: info@swiitchbeauty.com

Website: www.swiitchbeauty.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.inforegulator.org.za

Email: inforeg@justice.gov.za